Returns & Warranty
Effective September 15, 2026
Try your desk for 30 days from completed delivery. Eligible trial returns include prepaid return shipping and no restocking fee. Our five-year limited warranty covers defects under the conditions below.
Coverage record
Trial window
30 days from completed delivery
Warranty term
Five years from delivery
Returns
Original packaging required
On this page
Return and warranty details
Thirty days from completed delivery. Keep the original packaging.
Use your desk in your workspace for 30 days. If it is not right for you, email support@thestandingdesk.com with your order number before the trial ends to start a return.
The trial begins when delivery is complete. If your desk arrives in multiple boxes, the trial starts when the last required box arrives.
What qualifies
All desk configurations qualify, including the available frame, work surface, and finish options and made-to-order work surfaces. Work surfaces can also be returned separately under the 30-day trial.
Casters and cable management qualify only when purchased with a desk. An eligible accessory may be returned while you keep the desk. Accessories purchased without a desk are not eligible for the trial or its prepaid return shipping. Warranty coverage for manufacturing defects is separate from trial eligibility.
Return condition and packaging
Return the item in its original boxes and protective materials. Original packaging is required.
Ordinary marks from use during the trial are acceptable. Damage caused by misuse, modification, or accident is not.
Start a return
- Email support@thestandingdesk.com before the trial ends. Include your order number and the item or items you want to return.
- We will provide return instructions, prepaid labels, and collection arrangements.
- Pack the returning items in their original boxes and protective materials for collection.
There is no restocking fee for eligible trial returns.
Refunds reflect the amount you paid after discounts.
Return received
Condition is confirmed
Refund processing
3–5 business days
Bank posting
A further 5–10 business days
Once we receive your return and confirm its condition, we refund the original payment method. Refund processing takes 3–5 business days after receipt. Your bank may take a further 5–10 business days to post the refund.
Returning part of an order
You may return an eligible item and keep the rest of your order. We refund the amount paid for the returned item after any discounts applied to it.
For orders shipped to the contiguous United States, there is no original shipping charge to deduct. For Alaska, Hawaii, and APO or FPO orders, the $250 shipping surcharge is refunded only when every item in the order is returned.
Affirm refunds
If you paid through Affirm, we return the refund to Affirm. Affirm manages the adjustment to your financing plan. Contact Affirm about your payment schedule or interest charges.
Five-year defect coverage for the original purchaser, subject to the terms below.
Frame and operating components
Five-year defect coverage
Work surfaces and accessories
Manufacturing defects
Eligible owner and use
Original purchaser under the stated terms
The Standing Desk provides a five-year limited warranty against defects in materials and workmanship from the date of delivery.
What is covered
Coverage includes the desk frame and its supplied operating components. For pneumatic desks, this includes the pneumatic lift system, activation handle and linkage, and lift-assistance adjustment mechanism where fitted. All parts of Recken and Ändern Electric have five-year coverage, including their powered components.
Work surfaces and accessories are covered for five years against manufacturing defects. Normal wear from use is excluded.
Who and what use are covered
The warranty covers the original purchaser and is not transferable.
The same coverage applies to home use and individually assigned desks in business offices, provided the desk is assembled and used as instructed and stays within its stated load limits.
Desks available to the public or shared by multiple users are excluded from warranty coverage.
What is excluded
The warranty does not cover normal wear, including cosmetic marks from use, or damage caused by misuse, modification, or accident. This includes damage caused by use outside the desk’s stated load limits.
Shipping damage follows the delivery-damage process. Report it to support within seven days of delivery.
How we resolve a covered claim
We replace a defective desk covered by this warranty. If the defect affects only a work surface or accessory, we replace that item.
We pay shipping both ways. Warranty returns must be shipped in their original packaging.
Your legal rights
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing in this warranty limits rights that cannot be limited under applicable law.
Make a warranty claim
Send the details that identify the order, the affected item, and the problem.
Email support@thestandingdesk.com and include:
- Your order number, or the purchaser’s name and delivery address if you cannot find it.
- The desk model and affected item.
- A description of the problem and when it started.
- Photographs or a short video showing the problem.
We will respond as soon as possible and explain the next steps.
Contact us
Contact our Michigan team with your order details.
The Standing Desk
2851 Buchanan Ave SW, Suite A
Grand Rapids, MI 49548-1025, USA
Email: support@thestandingdesk.com
Phone: (616) 330-1023
Support hours: Monday to Friday, 9 a.m. to 5 p.m. Eastern