Contact
Our support team is based in Grand Rapids, Michigan. You will reach a person who can help with your desk or order.
On this page
Send us the details
Give us the details below and we can usually answer in one reply instead of three.
- Your order number, if you have already ordered.
- The model and configuration, if you know them.
- What is happening, and when it started.
- Photographs, for anything physical.
- Track your order for the latest shipment status.
Other ways to reach us
Email is the fastest way to resolve anything involving an existing order, because we can look up the record while we reply. We will respond as soon as possible.
Phone
Monday to Friday, 9 a.m. to 5 p.m. Eastern.
Mail and returns address
The Standing Desk
2851 Buchanan Ave SW, Suite A
Grand Rapids, MI 49548-1025, USA
Do not ship a return to this address without contacting us first. Returns need a prepaid label and a reference number so we can match the desk to your order. Email us and we will arrange collection.
Before you write
These pages answer common questions:
- Shipping & Returns covers delivery, tracking, trial returns, refunds and cancellations.
- Returns & Warranty explains eligibility, packaging, five-year coverage and how to make a claim.
- Compare desks helps you choose a model for your setup and equipment.
Choosing a desk
If you are trying to decide between models, tell us what you are putting on the desk. The combined weight of the work surface and your equipment determines which lift range fits, and the number of monitors and their mounting method affects the work surface size. We would rather recommend the right desk than the expensive one.