Policies / Terms of sale
Terms of Sale
Effective September 15, 2026
These terms explain purchases from The Standing Desk and use of our website. Read them together with our Shipping & Returns and Returns & Warranty policies, which form part of these terms.
DOCUMENT CONTROL
VERSION
Effective September 15, 2026
SCOPE
Website use and purchases
RELATED
Terms details
10 policy clauses
01
The Standing Desk LLC, based in Michigan.
The website is operated by The Standing Desk LLC, a Michigan limited liability company trading as The Standing Desk. “We,” “us” and “our” mean The Standing Desk LLC.
Our address is 2851 Buchanan Ave SW, Suite A, Grand Rapids, MI 49548-1025, USA. Contact support@thestandingdesk.com or (616) 330-1023. Support hours are Monday to Friday, 9 a.m. to 5 p.m. Eastern.
02
Adult purchasers; United States delivery.
You must be at least 18 and able to enter into a binding contract to place an order. If you order for a business, you must be authorized to act for it.
We sell and ship within the United States, including Alaska, Hawaii, Washington, DC, and APO or FPO addresses. We do not ship internationally. Delivery charges and restrictions are explained in Shipping & Returns.
03
Accepted through the confirmation email after payment.
Your order is an offer to buy the items and configuration shown at checkout. We accept it when we send the processing or order-confirmation email after payment has been confirmed. That email may be sent automatically. A payment-pending notice or acknowledgment that we received your request is not acceptance.
Before dispatch, we may decline or cancel an order if an item is unavailable, a price or product description is incorrect, payment or delivery details cannot be verified, or we suspect fraud. We will notify you and refund any amount you paid for an order we cancel in full.
Check the model, dimensions, finish, accessories and delivery details before ordering. Contact us promptly if you need a correction. You may cancel before dispatch under Shipping & Returns; after dispatch, the applicable return conditions apply.
04
Review your complete total at checkout.
Prices are in US dollars. Applicable sales tax and delivery charges are shown at checkout before you place your order. The total shown includes your selected configuration and any discounts applied.
Prices may change for future orders. A later price change does not change an accepted order, subject to the error/cancellation process above. If we cancel because of a pricing or description error, we will notify you and refund the order in full.
We accept the payment methods offered at checkout. Payment providers process your payment under their own terms. Financing through Affirm is subject to Affirm’s approval and credit terms; any financing agreement is between you and Affirm. We do not make its lending decision.
05
Ownership transfers on delivery; loss remedies still apply.
We aim to dispatch orders within 1–2 business days. This is a target, not a guaranteed shipping date. Transit estimates, delivery methods, shipping charges and tracking are explained in Shipping & Returns.
If we cannot ship within the applicable promised time, we will tell you about the delay, give an updated estimate and explain your option to agree to the delay or cancel for a full refund, as applicable.
Ownership and risk of loss transfer when the items are delivered to the address you supplied. For a shipment delivered in multiple boxes, this applies to each item when delivered; the 30-day trial starts only when delivery of the desk is complete.
This transfer does not reduce our published delivery-damage or missing-shipment remedies. We investigate loss or theft, including theft after confirmed delivery, and provide replacement following investigation under Shipping & Returns. A recipient-filed police report may be required for high-value theft.
06
Thirty days from completed delivery, subject to eligibility.
The 30-day trial begins at completed delivery. Eligibility, original-packaging requirements, prepaid return shipping and refunds are explained in Shipping & Returns and Returns & Warranty.
All desk configurations and work surfaces qualify. Casters and cable management qualify for the trial only when purchased with a desk. Standalone accessory purchases do not qualify for trial returns or prepaid trial-return shipping. Manufacturing-defect warranty coverage is separate.
Refunds use the price actually paid for the returned item after discounts. The $250 Alaska, Hawaii, APO or FPO shipping surcharge is refunded only when the entire order is returned. Contact us before shipping a return so we can provide the applicable instructions.
07
Five-year coverage under the published warranty.
Our five-year limited warranty, including eligible desk components, work surfaces and accessories, is set out in Returns & Warranty. It covers the original purchaser under the conditions stated there, including eligible home and individually assigned business use, exclusions, original packaging and replacement remedies.
Nothing in these terms removes rights or remedies that cannot be excluded under applicable law.
08
Check the specifications for your chosen configuration.
We aim to describe dimensions, adjustment ranges, finishes and configuration options accurately. Photographs and configurator previews are representations; screen settings affect color, and natural wood varies in grain and color.
For pneumatic desks, the operating weight range differs from static structural capacity. Use the specifications for your selected model and configuration, and contact us if you are unsure which figure applies to your setup.
09
Use the site lawfully and respect others’ content.
Do not misuse the site, interfere with its operation or security, attempt unauthorized access, misrepresent your identity or use it unlawfully.
Site text, images and other protected content belong to us or their respective owners. These terms do not grant permission to reproduce or commercially exploit that content except as permitted by law or with the relevant owner’s permission.
Reviews are collected and displayed through Yotpo. Submit only content you have the right to share. We publish positive and negative reviews; profanity, abusive language and unrelated content may be declined or removed. See Customer Reviews for our review practices.
10
Contact support; the order-date terms govern your purchase.
Contact us first if you have a problem with an order or these terms so we can try to resolve it. Applicable law determines your rights and remedies; these terms do not require arbitration or waive class-action rights.
We may update these terms for future use and purchases. The version in effect when you placed your order continues to govern that order. We will show the effective date above.
TERMS SUPPORT
Questions about an order or these terms?
Contact the support team if you need help understanding how these terms apply to an order.