Shipping & Returns
Effective September 15, 2026
We aim to ship within 1–2 business days. Shipping is free on every order within the contiguous United States, with no minimum purchase. Find delivery, trial and refund details below, or read our Returns & Warranty policy.
On this page
Shipping and return details
Free across the contiguous US. $250 to Alaska, Hawaii, and APO or FPO.
Keep every box and protective insert.
Shipping is free on every order within the contiguous United States, with no minimum order value. Alaska, Hawaii, and APO or FPO addresses carry a flat surcharge, set out below. The price shown at checkout is the price you pay.
Where we ship
We ship to all 50 states, Washington, DC, and APO and FPO addresses.
- The 48 contiguous states and Washington, DC: free.
- Alaska, Hawaii, and APO or FPO addresses: a flat $250 shipping surcharge, added at checkout. This is a partial contribution toward the cost of parcel carriage to those destinations.
We do not ship outside the United States.
How your desk arrives
Desks ship by parcel carrier, UPS or FedEx. Möbel ships in one box; other models may arrive in multiple boxes. Delivery is to your door, with no delivery appointment or freight liftgate required.
A signature may be required depending on the carrier and order value. If no one is available, the carrier follows its standard reattempt process.
Boxes can arrive on different days. Wait until all required boxes have arrived before assembly. Your 30-day trial starts when delivery is complete.
Keep the packaging
Original boxes and protective materials are required for trial returns and warranty returns.
Dispatch and delivery time
We aim to ship every order within 1–2 business days, across all desk models, finishes, and accessories. This is a target, not a guaranteed shipping date.
Transit generally takes a further 2–7 business days, depending on the destination. Nearby states typically take 2–3 business days; West Coast addresses typically take 5–7. Alaska, Hawaii, and APO or FPO addresses take longer.
Tracking your order
We email tracking details when your desk ships. Because a desk can travel in multiple boxes, each package may have its own tracking number and arrival date.
Track your order with either:
- Your order number and the billing email used at checkout. You can include the # before the order number.
- A FedEx tracking number by itself. No email is required.
New FedEx labels can take time to appear. Multi-package orders are shown separately. If you have not received tracking information within 7 business days of ordering, email support@thestandingdesk.com with your order number.
Thirty days from completed delivery. Keep the original packaging.
Use your desk in your workspace for 30 days. If it is not right for you, email support@thestandingdesk.com with your order number before the trial ends to start a return.
The trial begins when delivery is complete. If your desk arrives in multiple boxes, it starts when the last required box arrives.
Return conditions
- All desk configurations qualify, including available frame, work surface and finish options and made-to-order work surfaces. Work surfaces can also be returned separately.
- Casters and cable management qualify only when purchased with a desk. An eligible accessory can be returned while you keep the desk. Standalone accessory purchases do not qualify for the trial or its prepaid return shipping. Manufacturing-defect warranty coverage is separate.
- Original packaging is required. Return items in their original boxes and protective materials.
- No restocking fee for eligible trial returns. We provide return instructions, prepaid labels and collection arrangements.
- Ordinary trial-use marks are acceptable. Damage from misuse, modification or accident is not.
Issued 3 to 5 business days after your return reaches us.
Once we receive your return and confirm its condition, we refund the original payment method. Refund processing takes 3–5 business days after receipt. Your bank may take a further 5–10 business days to post the refund.
Returning part of an order
You may return an eligible item and keep the rest of your order. We refund the amount paid for the returned item after any discounts applied to it.
For orders shipped to the contiguous United States, there is no original shipping charge to deduct. For Alaska, Hawaii, and APO or FPO orders, the $250 shipping surcharge is refunded only when every item in the order is returned.
If you paid with Affirm
If you paid through Affirm, we return the refund to Affirm. Affirm manages the adjustment to your financing plan. Contact Affirm about your payment schedule or interest charges.
Tell us within 7 days. Replacements cost you nothing.
Inspect your shipment when it arrives. If a box shows visible damage, photograph the box before you open it, and photograph the contents as you unpack.
Report shipping damage within 7 days of delivery. Email support@thestandingdesk.com with your order number, a description of the damage, and photographs of both the packaging and the affected parts.
If a replacement part or unit is needed, we send it at no cost to you. You do not pay shipping on a replacement for a damaged or defective delivery.
Contact us so we can investigate.
If a shipment is missing, including one marked delivered that you have not received, contact us with your order number and tracking details. We will open an investigation.
We provide a replacement following investigation of a lost or stolen shipment. For high-value theft, the recipient may be required to file a police report and submit a copy to us.
Cancel at no charge before your order ships.
You can cancel at no charge before your order ships. Email support@thestandingdesk.com with your order number. Once an order has shipped, the applicable return terms apply.
Five-year limited warranty. Coverage depends on your model and use.
Our five-year limited warranty covers defects in materials and workmanship. It includes pneumatic desk frames and supplied operating components, all parts of Recken and Ändern Electric, and manufacturing defects in work surfaces and accessories. Normal wear is excluded.
Coverage is for the original purchaser, including home use and individually assigned desks in business offices used as instructed within stated load limits. Public or shared desks are excluded. Warranty returns require original packaging; we pay shipping both ways.
Questions about an order
A Michigan team, Monday to Friday.
The Standing Desk
2851 Buchanan Ave SW, Suite A
Grand Rapids, MI 49548-1025, USA
Email: support@thestandingdesk.com
Phone: (616) 330-1023
Support hours: Monday to Friday, 9 a.m. to 5 p.m. Eastern